Legal
Policies & Fine Print
Everything you’d want to check before we show up with a drill. It’s short, it’s in plain English, and there’s nothing buried in it.
How we handle your information, plus the terms and conditions that apply when you use this site.
Read it → Cancellation PolicyWhat happens if plans change — the 24 hours’ notice we ask for, and how rebooking works after a cancellation.
Read it → Terms Of ServiceThe rules for using this website — content, quotes shown online, and links out.
Read it → Service AgreementThe terms covering the installation itself — scope, warranty, payment and damage.
Read it → Cookie PolicyWhat this site stores in your browser — short version, almost nothing.
Read it → Accessibility StatementHow we work with customers with disabilities, on this site and in your home.
Read it →If you read nothing else on this page, these are the commitments that actually affect you. Each one is set out properly in the policy it belongs to — this is just the summary.
- 24 hours’ notice to cancel or move an appointment, so we can offer the slot to someone else.
- One-year warranty on material and workmanship, on every installation we do.
- $2,000,000 liability insurance, with a certificate available on request.
- A firm price before we arrive, not a number that moves once we are in your home.
- Your photos are used to quote your job and brief the installer — nothing else.
- Almost no tracking on this website, and no advertising cookies following you around.
Before you book
Two documents matter before an appointment exists. The privacy policy covers what we collect when you ask for a quote — your contact details, your postal code, and the photos of the wall you send us — what we do with it, and how long we keep it. The short answer is that we use it to price your job and to tell the installer what they are walking into.
The cookie policy covers this website rather than your job, and it is the shortest document here for a good reason: this site stores almost nothing in your browser and carries no advertising trackers.
Once an appointment is booked
The cancellation policy is the one people actually need. It sets out the 24 hours’ notice we ask for, what happens if plans change inside that window, and how rebooking works afterwards. Installation slots are held for one customer at a time, so late notice usually means the slot goes unused — that is the whole reason the notice period exists.
The service agreement is the contract for the installation itself: what is in scope and what is quoted separately, the one-year material and workmanship warranty, how and when payment is due, and what happens in the unlikely event something is damaged. If you want to know exactly what you are getting for the price, this is the document to read.
Using this website
The terms of service cover the site rather than the work: how our content may be used, the status of prices shown online, and where links out to other sites stand. Worth knowing that published prices are starting points — we confirm your actual figure once we have seen the television and the wall, which is why nearly every price on this site is written “from”.
The accessibility statement covers both halves of what we do: how this website is built and how we work with customers with disabilities in their own home, under the Accessibility for Ontarians with Disabilities Act. If anything here is hard to use, tell us and we will fix it.
How much notice do you need to cancel or reschedule?
We ask for 24 hours. That is enough time to offer the slot to someone else, which is the whole reason for the notice period. Tell us as early as you can and rebooking is straightforward. The full detail, including how rebooking works after a cancellation, is in the cancellation policy.
What does the warranty actually cover?
Every installation is backed by a one-year material and workmanship warranty. That covers our work and the mounting hardware we supplied. It does not cover the television itself, which stays under the manufacturer warranty, or damage caused after we leave. The service agreement sets out the scope in full.
Are you insured, and can I get proof?
Yes. We carry $2,000,000 commercial liability insurance and can provide a certificate on request. Condo boards and property managers commonly ask for one before letting a contractor into the building, so if yours does, just ask when you book and we will send it over.
What do you do with the photos I send you?
We use them to quote your job and to brief the installer who comes out. That is it. We do not publish a customer photo without asking first, which is why the installations in our gallery are our own photographs. The privacy policy covers what we collect and how long we keep it.
Does this site track me?
Barely. The short version is in the cookie policy: this site stores almost nothing in your browser, and there is no advertising tracker following you around afterwards.
What if I have accessibility needs?
Tell us when you book and we will work around them. The accessibility statement covers how we handle both this website and the visit itself, under the Accessibility for Ontarians with Disabilities Act. If something on this site is hard to use, we want to hear about it.
Got a question these don’t answer? Get in touch and we’ll give you a straight answer.